Customers have become accustomed to ordering online and interacting with other people and employees working from home. Companies must accept and adapt to the dual realities of the new normal, such as integrated multi-channel retail commerce and hybrid work. Contact centers are the proverbial “canary in the pit” for many key employment and customer engagement trends because they interact directly with customers through technology and rely on a large, diverse workforce supply.
Lorissa Horton To gain
insight into this new normal in the Ukraine Mobile Number List contact center world, we recently sat down for a virtual conversation with Collaboration’s Senior Vice President/General Manager and Chief Product Officer. Q: Has the pandemic permanently changed how and where they work? Is working from home now mainstream, the new normal, equal to or replacing physical contact centers? For those who used to work in an office environment, working from home has definitely become the new mainstream.
For contact center agents
specifically, I’ve seen some of our Cambodia Phone Number List clients successfully transition their workforces to hybrid work styles and cultures across all types of industries. And some people’s struggles are largely due to their culture and legacy technology stack. “We see an opportunity for artificial intelligence to provide supervisors with insights into potential issues with agents without having to be physically present.
