Anglicisms and technical terms in the telecommunications sector can lead to confusion when it comes to outsourcing services for companies . The different definitions found on the Internet of words such as contact center , virtual secretary , e-mailing and other expressions us to identify the wide range of tools available for business management can be confusing and constitute an obstacle to the development and good organization of companies.
At Teléfono Permanente we have creat an explanatory infographic , which we hope will contribute to complementing the knowlge about customer service centers . The infographic that we share today is intend to be an orientation of what a call center is . This will be follow by the following ones:
What is pharmacovigilance and cosmetovigilance ?
People and their environment are so important to us that it is the first thing we must measure . We must dicate more time to this type of data . First we must listen to the market to adapt to its environment and new ways list of tuvalu consumer email of communicating, make it fall in love with your services or products and build loyalty.
What behavioral habits do they have? Do they buy out of necessity, out of prestige, are they impulsive or do they buy with planning after reflection? Who and what influences them? (Segmentation according to XQE classification )
Metrics for companies
Where you live, where you are normally What is a Call geolocat, what places you visit, where you usually go, what mobility managing your online store preferences you have, channels through which you interact, what devices you use to make esperanto leads purchases. (Segmentation according to DND classification )
Frequency with which you make inquiries or interact, how much time you have to consume, at what times you use our channels or when you have time to consume. (Segmentation according to Q&D classification