XIn today’s consumer environment, whether it be food, clothing, cultural, technological, or any other service, there is significant growth in mobile advertising, thanks to access to the precise location of customers on their mobile devices.
The social changes brought about by the almost permanent way in which mobile phones are used have led to Marketing ‘s predictions for 2018 regarding this advertising channel: this will be the main driver of global growth, with multi-million dollar investments and exorbitant figures.
The ability to tailor advertising, products and
Services based on customer location or proximity, as well as actual interest, represents a significant improvement in reaching a specific audience.
This will allow the service provider to have a better reach among potential customers, as it will be able to improve the quality of the products and services available. It will also be able to expand the range of its offering in quantity.
“Access to customer location information in real time will be a key factor for Contact Centers and their customers.”
Loyalty through customer iceland email list 188757 contact leads service at the point of sale by sending personalized offers .
Location of repair and maintenance service technicians for products, facilities or infrastructures.
involving people, by being able to delimit the actual location of the client by zones.
Achieving equitable distribution of logistics systems
Exponentially improve intervention and/or rescue times for people in situations that require it.
This last point would customer service methods in e-commerce not only apply to calls for assistance to emergency medical , health, The following police, etc. services. It will also be very effective for elevator companies , elevator maintenance and repair esperanto leads ompanies . The initial anxiety of the person who turns to the emergency help service sometimes prevents good communication with the person at the call center who is assisting them and, therefore, hinders the intervention.
With the location service on mobile terminals , the care teams will be able to know the situation of the person and will be able to focus more on understanding the condition of the emergency, in order to provide the necessary help.