How many calls did it take to close a deal or schedule an appointment? Your conversion rate is the percentage of calls/leads you get in a sales conversation . A low conversion rate increases your cost per lead and impacts your company’s overall revenue.
Tracking this KPI is very important and that is luxembourg phone number library why it is necessary to rely on a CRM that allows you to monitor reports in real time. The metric indicates whether a list is working well, so as to make strategic decisions throughout the day.
Success rate
It is the number of successful calls divided by the number of conversations, or calls made. If you divide the number of contracts or appointments by the number of calls, the number you get is the success rate. Let’s give you a practical example: let’s say an operator makes 200 outbound calls per day (used 200 leads) and no incentives for crm adoption received answers on 100 calls. The contact rate is 100/200 = 0.5. In percentage 50%. In these 100 answered calls (conversations) he made 25 that ended with a sale or an appointment (25 successes). The success rate is equal to: 25/100 = 0.25. This KPI can be measured for a specific operator, for a work team or for the entire campaign. Obviously, consider that the actual working hours of a call center operator are never 4, 6, 8 hours: between breaks and waiting times, take into account the actual minutes of activity.
OUR TIPS FOR PERFORMING
Monitoring specific KPIs with instant reports can bfb directory be essential for making quick decisions and dealing with daily issues. However, you cannot rely only on these types of metrics analyzed every day.
Make your work easier to do and you can better direct your team. Imagine being the captain of a ship: you are the one who leads and transmits confidence to the brigade.
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