Pharmacovigilance Service from the Contact Center Permanent Telephone

Discover what pharmacovigilance is
Pharmacovigilance ( PV ), according to the World Health Organization ( WHO ), is the science that seeks to identify, monitor, investigate and evaluate information on the effects produced by drugs, biological products, medicinal plants and traditional medicines.

The objective of pharmacovigilance is to monitor medicines for human use, contributing to their safe use through ongoing evaluation. In this way, new adverse reactions, toxic reactions, and interactions (with food or other drugs) can be detected. In this way, effective prevention is carried out to avoid risks to patients.

This is an activity in which health authorities, the pharmaceutical industry and health professionals share responsibility.

Objectives of pharmacovigilance

 

The General Health Law establishes the obligation to report adverse effects caused by medicines and other health products to importers, manufacturers and health professionals when they may pose a danger to the life or health of patients.

Generate signals or alerts list of thailand consumer email about these suspected adverse reactions
Investigate these signals and, if necessary, launch studies to quantify the risk(s) associated with the medication.
Take necessary measures and inform healthcare professionals and patients about possible risks.

Why is pharmacovigilance necessary?
Tragedies such as thalidomide highlight the great importance of having effective drug monitoring systems .

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Who can contract the Permanent Telephone Pharmacovigilance service?

 

They confirm that they have attended to the client in a logical and timely manner, and that the client understands and accepts the solution.
They thank them for their how to increase leads on whatsapp? contribution to achieving improved quality of products or services, expressing their Pharmacovigilance Service  claim, complaint or suggestion and then they say goodbye politely.
Depending on the origin of the esperanto leads problem, the case will be monitored. In this way, we can ensure that the reason for the claim has been resolved.

If it has been resolved satisfactorily, we will achieve a better customer experience and, additionally, their loyalty.

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