The key points for detecting errors in the way we carry out a telephone call campaign in time are crucial for the company that hires our call center services .
The moment we recognize our mistakes, we have to stop the campaign and redirect it toward success and customer satisfaction, asking ourselves when we failed or what we are doing wrong.
The analysis of the situation must focus on knowing whether our team of teleoperators has had sufficient and correct prior training from the company that requests our telephone call handling services , and whether we have correctly marked the protocols for action in the call process. If this point is correct, we move on to review how we make the first telephone contact with the people with whom we have to communicate.
There are 3 key points, from the call center
To take into account in the first telephone contact with customers :
Presentation – The teleoperator uk email list 19 millions contact leads must introduce himself, identify himself as a person with his first and last name in a clear manner, and identify the company he represents in that specific telephone call. Obviously, taking care of the kindness, tone of voice and other recommendations made in other articles of the Permanent Telephone blog .
Explain the reason for the call, whether it
Reason for the call – is a proposal, a sale, an invitation, a key points in market analysis survey , who it is addressed to, etc.
Review the keywords – Finding how to create effective landing pages the right expressions and words for the campaign we are carrying out is crucial in the first 20 seconds of the conversation and acts as a trigger for the success of the esperanto leads telemarketing process .
If we carry out the initial approach correctly, we will pass the first filters and thus ensure, at the very least, a second opportunity to promote our clients’ sales or other telemarketing operations from the contact center .