In order to understand all the activities we carry out on our platform, in addition to the Call Center functions or management of telephone calls , it is necessary to talk about Permanent Telephone as a Contact Center , that is, as a Customer Relationship Center.
We do not deny the evidence that the opinions that exist around Call Centers can create confusion. Call Centers are usually associat with a telephone sales service .
Certainly, telemarketing is one of the many services we offer in the call center , but it is not the only one. Knowing what a Call Center is , its dynamics and what we offer to companies, helps to.
What is a Call Center?
Understand exactly the tasks we perform at Teléfono Permanente . It also helps to know how to obtain high profitability for the benefit of your business , whether it is in a product sector, the services sector or the administrative sector.
A Call Center is a platform that groups together, from a centraliz office, a telephone call center attend by specializ personnel: teleoperators .
People working in the tuvalu email list 10377 contact leads Contact Center customer service environmentManaging relationships with customers and suppliers is also essential for companies or organizations. In fact, it is not just a matter of selling, since maintaining customer loyalty is sometimes, or almost always, exhausting.
What is a Contact Center?
When we talk about Contact Center as a communication concept , it means that the platform not only handles making or implement conversational marketing in your marketing plan receiving phone calls but also manages contacts with other communication channels such as email , written SMS messages or the Internet.
Your company’s goals are our goals.
As you can see, the activities we esperanto leads carry out are Difference between very diverse, and according to the nes of the company, however the services are always orient to enhance, through the issuing or receiving of telephone calls and other means of communication, the most important tasks of a company. The objectives, however, remain the same.
Communication between a company and external agents.