The benefits of Employee Experience , as a business strategy, have extensive benefits for staff and, consequently, for businesses.
benefits-strategy-employee-experience-call-center-permanent-telephone
The value of employees.
To obtain the 5 main benefits for the development of an Employee Experience strategy , bas on the experience in our contact center and customer service , we must be fully aware of the merit of the teleoperator figure. In all companies and organizations, the people who make up the customer service departments are one of the main values in all businesses and essential in ours: the call center .
The 5 essential advantages are :
Developing an Employee Experience strategy offers greater cooperation between teleoperating agents and the contact center .
It encourages cooperation between agents
This cooperation eliminates requests for special favors and privileges, as they exchange favors among themselves (a changing of the guard, a holiday, agreeing on vacation dates, etc.)
Fosters loyalty to the company.
It increases self-esteem, therefore, personal security and improves customer service.
The Permanent Telephone experience in implementing the Employee Experience project
In our daily work, we encourage, to the extent possible, the adaptation of schules according to the preferences or nes of our list of suriname consumer email employees. This is a way that positively impacts their experience. By having greater availability on one shift than on another, for personal reasons, employees are better able to answer phone calls. By not having to think about daily obligations, which they would not attend to during a set schule, they can achieve a better balance between work and family life.
We assume that in our contact center
Permanent Telephone , the staff does not pose problems of rotation. This point is a factor that acts in favor of putting this strategy into practice.
The economic permanent telephone, contact center: specializ attention services investment that companies make in Employee Experience should be measur in “REI” (Emotional Return on Investment), as it is an emotional resource, and not in ROI .
Another action we take is to encourage Benefits of developing socialization and interaction among staff during break times.
We have an office and a esperanto leads equipp to enjoy mealtimes or breaks. In the office, socialising is also encourag by celebrating anniversaries and name days together. We always find those 5 minutes for a congratulations. This fact stimulates everyone’s interest and collaboration.
Special training is carri out annually, includ in the Permanent Telephone Continuing Training Plan .